Privacy & Cooky Policy
European Hardware Solutions B.V. / SpareIT attaches great importance to protecting the privacy of our website visitors. In this Privacy and Cookie Policy you will be informed about the way we handle your personal data.
By using the website and related services, we may collect, use, disclose and store your personal data as described in this Privacy and Cookie Policy.
This Privacy and Cookie Policy applies to all parts of the European Hardware Solutions B.V. / SpareIT managed websites, including at least our websites:
We use your data to process orders as quickly and easily as possible.
For the rest we will only use this information with your permission. European Hardware Solutions B.V. / SpareIT will not sell your personal information to third parties and will only make it available to third parties that are involved in processing your order.
What information we ask for and what we use it for, you can read below. We tell you what your rights are, who has access to your data and how long we save your data.
If you still have questions after reading this privacy policy, please let us know via info@spareit.nl
We reserve the right to change this Privacy and Cookie Policy from time to time by posting a new version on our website. You will always find the latest information from the Privacy and Cookie Policy on this page.
This Privacy and Cookie Policy was last changed on 1 December 2019.
Legal grounds for the use of your data:
According to the privacy legislation, we tell you on the basis of which 'legal grounds' we use your data.
European Hardware Solutions B.V. / SpareIT uses the collected data to provide its customers with the services it has purchased and to fulfill its contractual agreements with you, such as the purchase of a product or the settlement of your warranty right.
This legal ground applies to:
- Ordering and quoting
- Delivery
- Contact with our employees
- Return
- Repair and Warranty
- Trade in
In addition, it can happen that we use your data for 'legitimate interest'.
European Hardware Solutions B.V. / SpareIT uses the collected data in this case to provide its customers with optimal and personal service.
This is your privacy always central.
This legitimate interest applies to:
- Visit to our website (s)
- Newsletter, mailing and marketing purposes
- Offers and promotions
- Reviews & customer satisfaction survey
- Mail traffic
- Social media
- Contact with our employees
- Your account
- Our advice
- Applications
It can also happen that we have a legal obligation to use your data, for example in case of suspicion of fraud.
Finally, in some cases you have given us permission to use your data, for example if you have registered for our newsletter and mailing.
You have the right to inspect, change, delete or transfer your personal data.
Access your data:
European Hardware Solutions B.V. / SpareIT will only provide your personal information to third parties that are involved in processing your order. Our employees and third parties engaged by us are obliged to respect the confidentiality of your data.
The third parties involved may be: delivery services, repairers, payment partners, collection agencies and bailiffs, IT service providers and parties that collect our reviews.
Delivery services deliver your order to the correct address. Sometimes we use another party to carry out repairs on products that you have purchased from us. That party can use your data for that. Parties that take care of data management, media and advertising and research come into the picture as soon as we want to give you personal advice or show targeted advertisements, for example based on your interest in certain products.
If you meet our conditions to purchase on account, we will check your creditworthiness. We use external agencies. For that credit investigation we can give your data to others, who can only use this information for that purpose. In addition, we can call you to remind you of an invoice that has expired. Sometimes others do that phone call for us. We may also pass on your details to a collection agency and / or bailiff who collects unpaid invoices on our behalf.
Some cookie developers have access to the data that cookies collect on our website. You will read more about this later in this document and the privacy policy of these parties.In suspicious situations, we may be required to share client data with government agencies.
The parties who gain access to your data may only use these to provide you with a service on behalf of European Hardware Solutions B.V. / SpareIT. You always have the right to inspect, change, delete or transfer your personal data.
Storage of your data:
We appreciate the trust you place in us and we will therefore handle your data with the utmost care. On our website (s), generally accepted standards of technological and operational security apply in order to protect information provided by visitors via our website (s). We take all reasonable organizational and technical security measures to protect your personal information and protect it against loss and improper use or modification.
We store the following information from you:
- If you place an order, we need your name, e-mail address, billing address, delivery address, VAT number and payment details to execute your order and keep you informed of the progress.
- In order to make shopping at European Hardware Solutions B.V. / SpareIT as pleasant as possible, we store with your consent your personal information and the details regarding your order and the use of our services. This allows us to personalize the website and recommend titles that you may find interesting. For example, we use data from previous orders, browser data, your IP address, location data based on your IP address and surf and search behavior stored in cookies. You can read more about cookies later in this document.
- With your permission we use your data to inform you about the development of the website and about special offers and promotions. Think of our mailing and newsletter. If you no longer appreciate this, you can let us know by sending an e-mail to info@spareit.nl.
- If you create an account with European Hardware Solutions B.V. / SpareIT, we store your data on a Secure Server. In your European Hardware Solutions B.V. / SpareIT account we store information such as your name, telephone number, e-mail address, billing address, delivery address, VAT number and payment details, so that you do not have to fill in every new order.
- Information about the use of our website and the feedback we receive from our (website) visitors help us to further develop and improve our website.
- If you decide to write a review, you can choose whether to add your name or other personal information. We are curious about the opinions of our visitors, but reserve the right not to publish contributions that do not comply with our site conditions.
- If you respond to an action or competition, we will ask your name, address and e-mail address. We use this information to carry out the action, to announce the prize winner (s), and to measure the response to our marketing campaigns.
- If you apply with us and submit your CV, the personal details that you provide to us yourself.
Save your data:
European Hardware Solutions B.V. / SpareIT does not store and use your data for longer than necessary for the realization of the purposes for which they were collected and processed. After that, all data we have of you will be removed. We can use your data anonymously, because we need certain data for internal analyzes and reports.We also delete your data if it is found to be outdated or if the person concerned requests removal himself. Preservation periods do not apply if there is a legal exception, or if we need this information for a longer period of time for our services or a dispute.
Links to other websites:
Our website (s) contain links to third party websites that may have different conditions for the processing of your personal data. We are not liable for the processing of your personal data via such third-party websites.
Provision of data:
European Hardware Solutions B.V. / SpareIT provides your data to a limited circle of third parties who process the data for administrative purposes:
Payment providers: for processing payment transactions, we provide your data, depending on the payment method, to PayPal (Europe) S.à.r.l. et Cie or Multisafepay.nl
Transporters: to send your package, we transfer your address details to the carrier of your package: UPS and TNT.
Email Marketing: If you sign up for the newsletter, your information will be shared with The Rocket Science Group, LLC d / b / a MailChimp, 675 Ponce de Leon Ave NE, Suite 5000, Atlanta, GA 30308, USA.
Data analysis: in order to continuously improve our website, we can pass on data to parties with whom we perform data analysis (including Google Analytics).
Sales tracking: in order to pay rewards to certain parties for making transactions, we also provide data to marketing channels in some cases (including Google AdWords, Tweakers).
Tweakers: 5 days after your order you will receive an email from us to give a review about your experience with our shop. This is entirely without obligation and you can also ignore it. This mail will be sent once.
Cookies:
What is a cookie?
For the proper functioning of our website (s) and to facilitate improved navigation, we or our service providers can use so-called cookies (these are small text files stored in the user's browser) or web beacons (these are electronic images that enable the website to count visitors who have accessed a certain page and to access certain cookies) so that data can be collected.
For example, by using cookies, we ensure that:
- Surfing the website becomes more fun and easier for you
- You do not always have to enter the same information when you visit our website
- We can measure how our website is used and where we can still improve it
- We can show advertisements that we think you will find interesting
- We can register how often an advertisement is displayed in order to better tailor the advertisements to your needs and interests
Which cookies do we use?
Permanent cookies
With the help of a permanent cookie we can recognize you at a new visit on our website. The website can therefore be specially tailored to your preferences. Even when you have given permission for the placing of cookies, we can remember this by means of a cookie. This means that you do not have to repeat your preferences every time, thus saving time and making a better use of our website. You can delete permanent cookies via the settings of your browser.
Functional cookies
To ensure that the site works optimally at all times, we use functional cookies. Consider, for example, monitoring the load on our website and functionalities such as login, shopping cart and checkout.
Analytical cookies
Using an analytical cookie, we collect statistics about the use of our online store by users with the aid of third parties. By measuring website usage, we can continue to improve our webshop.
Switching cookies on and off and deleting them
Most web browsers offer individual users the possibility to disable the use of cookies and web beacons. More information about switching on and off and removing cookies can be found in the instructions and / or using the help function of your browser.
Questions or complaints:
If you have any questions about the Privacy and Cookie Policy of European Hardware Solutions B.V. / SpareIT, you can send an e-mail to info@spareit.nl.
We ask you to include as much information about your complaint or question as possible. We will process complaints and questions and respond within four weeks at the latest. We do everything we can to provide you with the best possible service. You expressly have the right to correct your data. Objections and requests for inspection, modification, deletion or transfer of your personal data will always be handled by us in accordance with the law.
If you are not satisfied with the handling of the complaint, you can contact the Dutch Data Protection Authority and, if you wish, submit a complaint.
Responsibility for your data:
European Hardware Solutions B.V. / SpareIT
Kempenbaan 34
5121 DM Rijen
The Netherlands
| Chamber of Commerce: VAT: Mail: Phone: | 18080985 NL8152.36.700.B01 info@spareit.nl +31 (0)161 22 61 41 |
